We operate 24 hours, 7 days a week.
Operating hours
We deliver airside direct to you 24/7.
Our office team is at your service from 6 am until 10 pm, 7 days a week. However, we are contactable outside office hours by phone on +44 (0)1442 874076
We will confirm your order by email.
All flights departing from the UK are exempt from VAT.
Delivery
Bon Soirée is based in Hertfordshire, within easy reach of the M25 and M1 motorways, and well placed to service the following airports.
Estimated Delivery Times
| Luton | 1 hour |
| Northolt | 1 hour |
| Farnborough | 2 hours |
| Stansted | 2 hours |
| Oxford | 2 hours |
| Biggin Hill | 2½ hours |
| Gatwick | 2½ hours |
| London City | 2½ hours |
| Cambridge | 2½ hours |
| Birmingham | 2½ hours |
| East Midlands | 3 hours |
Deliveries to other airports can be quoted on request.
Cancellation charges
These will be incurred on all orders cancelled with less than eight hours’ notice. All items will be charged at full price except those that can be returned to stock, for which there will be no charge.
Above and beyond
Our menus have been designed to be flexible and to accommodate all tastes – religious, cultural and personal. We are happy to tailor dishes to suit individual requirements. In fact, we take great pride in it.
Packaging – the complete picture
Our cutting-edge packaging allows our food to be delivered in the most space-efficient way, while not compromising on quality, and is made from 100% recycled material. We use a compartment product, suitable for oven and microwave, which retains an ambient feel to the packaging while ensuring the food meets the desired temperature.
Our bespoke labelling features a picture as well as step-by-step instructions of the reheating and plating processes, all the relevant dietary information, and stamped with our unique EU hygiene regulation number. The complete package.
Getting to know you
At Bon Soirée, we create profiles of our clients that are updated with every order. This helps us to provide the bespoke service that we believe is essential in our industry, allowing any special requests or client preferences to be easily distributed throughout the team. It’s all part of ensuring a more efficient process when placing an order.
Training goes a long way
Upon request, we can provide training on plating techniques, on-board food preparation and how to adapt if you have any last-minute additions or an unforeseen mishap. Our comprehensive training covers everything to help ensure that passengers receive the high level of service they expect.
Department for Transport (DfT) compliance
At Bon Soirée we take compliance very seriously. All our staff are vetted and hold the appropriate aviation security training qualification. Whether it be an advanced GSAT or full Inflight Supplier certification, you can have complete confidence that we operate compliantly and safely at all times.
We believe this should come as a brand standard, at no additional cost to you, our client.